- Do you ship internationally?
We do international shipping.
We can ship
everything in our catalog except items that manufactures.
us from exporting
Please email us a list of your requirements
or place your order on the web.
- Do you pay for freight
When a nationwide
distributor who handles brand names like we do says he'll
pay for freight, it is almost a certainty that you can get his
merchandise much cheaper from someone else., and you can take that to
Sorry but we don't fatten up
our prices to include freight
We carry mostly brand name
items, and we elected to operate with a small profit margin. We
sell nationwide, and with our slim margins it is impossible to come up
with one price (including freight), to every state in the
Our prices however, are very competitive,
and if you use our pallet-program, freight
charges should be (relatively) very small..
In 99% of times you will
end up saving money if you buy your merchandise from us, and we
have thousands of smart customers who can testify to that.....
- Do you have extra discounts on large quantities
Please note that buying 50-100 different items in multi-case
quantities, is a rather normal practice with many of our customers,
while we do very much appreciate it, we do not consider that
Our prices are very competitive, they are designed
specifically to attract large buyers. We do not have a
set price for mega quantities, but if there is any one or two
items that you would like to buy in unusual quantities (like
pallet quantities), let us know the quantity, and let us also
know, your target price (or the price you are paying
- Do you have prices for distributors or
Take note that we specialize in selling to distributors,
and wagon-jobbers, call us up (718-786-6000) and let us know, what
your needs are, and if you are a large buyer, you probably won't regret
- Do you have credit terms?
Sorry, with our
present Business-Model we have no room, or margin for credit
- What are your methods of
For Contiguous USA
Bank Checks, Money-orders, Wire-transfer
checks are accepted but your order will be held for 15 working
Credit Cards: Visa, MasterCard,
American Express, Discover
- Do you ship C.O.D?
Yes we do, (with some
exceptions / limitaions)
- How long will you take to ship my
Most orders are shipped within 24 hours after
- How can I determine the freight-charge for my
At the moment we can only provide you with a
pallet-freight-charge, if your business location is within our Pallet-Program areas. If you
can't find a pallet rate for your state, then please
call us for more information (718-786-6000).
We are constantly
working to enhance, and increase the geographic scope of our
Unfortunately at the present, we are unable to
provide you online the estimated charges for your UPS orders.
That is why we do not collect payments on the web and we also
do not consider your order as binding until we contact you with
freight charges etc. And you tell us to ship it or cancel it.
- Can I arrange to pick up my orders?
want to pick up your order? no problem!
Indicate in the message
section of your order, when do you wish to pick up your order,
and we will have it ready.
We also have on hand, a big cash
& carry with 3000 or more items, where you roam around, and
help yourself to more bargains. See-map
If you want to arrange for your own
trucker to pick up your order, we have no objection, just give us your
written instructions .
- Do you back-order items not shipped?
ship averagely 95%-100% of your order.
We do not,
automatically back-order unshipped items, however, if you request it, we
can call you up when a backordered item is back in stock.
- Do you have a catalog? how do I get
on your mailing list?
If you place an order, even a small one,
you will be automatically be on our mailing-list and get a monthly
If you are logged in and
want to view our catalog. Just click
'Get-Catalog' (top menu).
you are a new customer, then click ' Register' (top menu) to
register, before clicking 'Get-Catalog'
- Do you have outside salesmen?
By the way, most salesmen who come into your store
and hang around for an hour or so to take your order, make on the
average 3%-5% commission. (If they deny it, don't believe them),
It is very easy for us to compete with outfits who employ
salesmen, pay for freight or give you credit. If you are a small
buyer, then most probably you are paying through the
- What if items are missing from my
All orders undergo a vigorous amount of checking
,double-checking and triple-checking, it is very rare that something is
But, we are only humans.....
do stand behind everything we ship, and if a shortage does take place,
or wrong merchandise was shipped, we will take immediate steps to
correct the situation.
When receiving your shipment you must
write clearly the number of cases you received next to your
If this is a UPS shipment, indicate with your
signature any damaged boxes, or better yet, refuse them! If you
suspect that a case (that was shipped UPS) has been opened and
resealed also refuse it.
In case of a shortage, a damage, or wrong
items, make sure not to throw away the shipping cartons or discard
anything else, until your claim is processed, this will help avoid
problems and speed things up.
- What happens if I get damaged
See answer #14.
- What are the expiration dates on your
All the merchandise we ship is fresh, anyway we
stand behind everything we ship.
- How long have you been in
We have been in business since 1969.
- Why should I trust you?
heard of you, how can I trust you?
That's a very
This is one of hardest questions that I ever had
to answer, yet I have to deal with this question quite often, that is
every time we have a new customer, who never heard of Price
There is really no fool-proof way to answer this
question, I guess the only thing I can do here, is pound on my chest and
say, I am this and I am that, so let me start with a few
We have been in business since 1969 We have customers
in every state of the union, We have been doing business on the national
and international scenes for a long time, ( I'll bet you
never heard anything negative about us).
We own and operate
100,000sqf Warehouse with total yearly sales of 50 millions
dollars. We have (approximately) 7,000 customers nationwide and 300
When it comes to trust, everyone is
different, some people are more suspicious then others (I guess it is a
matter of personal experience) and nothing can change that..
you never heard of us and you are worried about trusting us, why not try
us out? place a small order with us, and see how it goes. If
everything goes okay and you are satisfied then place a larger
- Do You do deliveries with your own
Yes we do, within a 40 miles radius from New
See below: Minimum-Order,
Borough and Weekdays
minimum for free delivery to Manhattan is $1000, and we
go there on Tuesday, Thursday and Friday.
For destinations is beyond our
area please check our pallet-program
Small orders are shipped UPS. You may also
arrange to pick-up your orders.
- I don't have a business! Would you sell
Absolutely not! You must be in business to buy
from us, in fact, we reserve the right to ask for a proof that you do
have an active business entity , the proof may consist of sales-tax bills,
tax-id-number, Utility bills or any other documents that
we see fit.
- Do you have a minimum order?
Order must be at least $200 or pay $15.00 handling-charge (if above $100).
Optionally you can order 10 different items and avoid the minimum-order requirements.
- Can I also offer you merchandise?
do! If you have anything to offer us, send us an Email,
details or pictures.
Please start your Email with "Attention